They are fair and easy to work with. I had to bring my car in for two recalls to the dealership. While there, they told me I needed new front brake pads and the rotors needed to be cut. When I brought the car to Walko, they told me that they were at 4mm, and I could get some more usage out of it. They could have easily told me the same story, but didn't. I appreciate honesty like that.